refrigerators

Kenmore Elite 72372 Refrigerator Review

Too much for an extra door, especially without the performance to back it up

December 12, 2013
Our editors review and recommend products to help you buy the stuff you need. If you make a purchase by clicking one of our links, we may earn a small share of the revenue. Our picks and opinions are independent from any business incentives.

The Kenmore Elite 72372 (MSRP $3,549.99) is visually identical to the smaller—but no less expensive— 72052 but with the added bonus of door-in-door storage. Unfortunately, the 72372 doesn’t perform nearly as well. The fantastic Airtight Crisper works wonders, but inconsistent freezer temperatures and fresh food storage that got way too cold mar what could have been a strong contender.

Design & Usability

Big, bold, and beautiful

If there’s one thing this Kenmore Elite platform does well, it’s style. Bright LED lights thoroughly illuminate every inch of the pristine white plastic interior and its stainless accents. Drawers slide like they’ve been freshly greased, and several of the adjustable shelves boast retractable front halves for storing tall or bulky items.

Kenmore 72372 Controls
Responsive buttons and bright blue lighting make these controls easy to both read and use. View Larger

The main selling point for this fridge is its door-in-door component. As with this LG, push a button on the right fridge handle to unlocks a compartment in the front of the right-hand door to reveal a small interior storage compartment. Condiments, butter, and other often-used items are on hand for quick and easy access without releasing as much cold air into the kitchen. The catch is there’s no door customization, but you can still store up to two gallon-sized containers. It makes a lot more sense if you see it in action, so check out the video.




Down in the freezer, you’ll encounter a typical pull-out design: sliding drawers with a removable ice bucket. The interesting part is that the door opens on a hinge instead of just pulling straight out, maximizing how much room you have to root around for that last bag of frozen peas or loose veggie burger.

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Performance & Features

A fridge that’s too cold? Better believe it.

Kenmore 72372 Fridge Interior
The unfortunate thing about this fridge was how cold it got around the crispers—frozen vegetables! View Larger

Oddly enough, the Kenmore 72372 actually got a touch too cold. The top of fridge came in about 0.3ºF cooler than the calibrated 37ºF—and that’s fine. As we moved lower, though, it became even colder, winding up around 32ºF at the crispers. Frozen vegetables! Typically the crispers experience slightly warmer temps, which is good for produce. This Kenmore manages to go in the other direction, which is bad news for carrots and zucchini.

Temperatures also fluctuated as much as three degrees on average over a 72 hour period. Such inconsistencies are particularly bad for sensitive food items like soft cheeses or meat, and also mean that you can’t fix the chilly crisper problem simply by adjusting the thermostat.

What’s really disappointing about all this is just how well the 72372 did in virtually every other respect. The Airtight Crisper drawer proved yet again that no other drawer can match its moisture-retaining powers, while energy consumption was quite low for a fridge this size. The freezer, too, got food cold quickly and kept it that way so much so that freezer burn shouldn’t be an issue.

Kenmore 72372 Crisper Drawers
Both crispers do a good job, but it's the Airtight Crisper on the right that really impresses. View Larger

For in-depth performance information, please visit the Science Page.

Chilly All Around

Great in many ways, but a cold fridge holds it back.

Kenmore Elite 72372
Other than the door-in-door release button on the right handle, this is a pretty standard white French door fridge. View Larger

There’s a whole lot to like about the Kenmore Elite 72372. It looks fantastic, the door-in-door feature makes organizing and accessing frequently used items a breeze, and the freezer was excellent all around. Unfortunately, if a fridge doesn’t do a good job… well, refrigerating things, then it’s simply not a very good product.

With a high MSRP—the Sears sale price brings it down to about $2,715, which helps a bit—we recommend you shop around for any of the other models in that price range. Nearly every single one of our top five French door fridges can be found for about that price or less, and offer comparable storage, better performance, and more interesting features.

Our editors review and recommend products to help you buy the stuff you need. If you make a purchase by clicking one of our links, we may earn a small share of the revenue. Our picks and opinions are independent from any business incentives.
Our editors review and recommend products to help you buy the stuff you need. If you make a purchase by clicking one of our links, we may earn a small share of the revenue. Our picks and opinions are independent from any business incentives.
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Our editors review and recommend products to help you buy the stuff you need. If you make a purchase by clicking one of our links, we may earn a small share of the revenue. Our picks and opinions are independent from any business incentives.

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